Return and Exchange Policy 退换货政策

Return and Exchange Policy

Last updated: 22 July 2026

We want you to receive goods that match the description and are of satisfactory quality. This policy is in addition to rights available under applicable Singapore law.

Change-of-mind requests

For eligible physical goods, please contact us within 7 calendar days after delivery. The item must be unused, unworn, unwashed, in its original condition and packaging, with proof of purchase. Contact us before returning anything.

Items generally not eligible for change-of-mind return

Unless defective, non-conforming or otherwise required by law, change-of-mind returns are not available for customised or personalised items, consumable or perishable items, hygiene-sensitive items once opened, digital content, gift cards, or services fully performed with your agreement.

Defective, damaged or incorrect goods

If goods are defective, damaged, incorrectly supplied or do not conform to the contract, contact us as soon as reasonably possible with your order number and supporting photos. Depending on the circumstances and applicable law, the remedy may include repair, replacement, price reduction or refund.

Return costs and refunds

For an approved change-of-mind return, the customer is responsible for return delivery costs. Where goods are confirmed defective, damaged, incorrect or non-conforming, we will bear reasonable return costs where required. Approved refunds are normally made to the original payment method after inspection.

退换货政策

符合条件的实体商品如因改变主意申请退货，请在收货后 7 个日历日内联系我们。商品须未使用、未穿戴、未清洗，并保持原包装及购买凭证。定制或个性化商品、已开封的卫生敏感商品、易耗或易腐商品、数字内容、礼品卡，以及经同意已完全履行的服务，一般不接受无理由退货；但商品有缺陷、不符合描述或法律另有规定的除外。如商品损坏、错发或不符合合同，请尽快提供订单号和照片联系我们。适用补救可能包括维修、更换、减价或退款。本政策不限制新加坡法律赋予消费者的权利。

如需协助，请通过网站 Contact 页面或 WhatsApp +65 9130 3838 联系我们。